Richard Goon

For over 25 years, Rich has been a key member of HCS Technology Group, managing a wide range of projects spanning graphic arts, troubleshooting networking issues, and optimizing client workflows. In addition to supporting clients’ technical needs, he contributes to the company’s branding efforts and oversees the editing of web content to maintain a cohesive look and feel for HCS. Rich has developed comprehensive courses and guides covering macOS, Adobe Creative Cloud, network font management, and data backup and restoration. His training programs are tailored to beginners, intermediate users, and advanced professionals, ensuring a broad audience gains the necessary skills.

Rich’s expertise extends to creating customized guides for Fortune 500 companies, focusing on iOS and iPadOS device setup and upgrades. His deep understanding of creative workflows has made him a sought-after consultant for in-house creative teams, helping them map projects from concept to final product. In addition, Rich provides local and remote help desk support, ensuring systems run smoothly and efficiently during daily operations. His commitment to delivering seamless support has earned him a trusted reputation among clients.