Review the policies below to ensure you do not incur any cancellation or no show penalties.
General Cancellation Policies
Instructor-Led Online Events
A cancellation or postponement of an enrollment in an online instructor-led event may be made with no penalty up to ten (10) business days prior to the start of the scheduled training. A cancellation or postponement of a scheduled online instructor-led event made within ten (10) business days prior to the start time of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled online instructor-led event. You can manage your registrations and withdraw from a class contacting us at
Instructor-Led Classroom Events
A cancellation or postponement of an enrollment in a regional classroom event may be made with no penalty up to ten (10) business days prior to the start of the first day of the scheduled training. A cancellation or postponement of a scheduled regional classroom event made within ten (10) business days prior to the start time of the first day of the scheduled training will be deemed a “no-show”. No-shows for confirmed registrations will be assessed 100% of the list price of the scheduled regional classroom event. You can manage your registrations and withdraw from a class contacting us at
Personalized Remote Trainings
A cancellation or postponement of a scheduled remote training date may be made with no penalty up to ten (10) business days prior to the start of the scheduled training. A cancellation or postponement of a scheduled remote training date made within ten (10) business days prior to the first day of the scheduled training will be assessed 100% of the total cost of the scheduled remote training. Please contact us at
Personalized Onsite Trainings
A cancellation or postponement of a scheduled onsite training date may be made with up to ten (10) business days prior to the start of the scheduled training. Any unrecoverable billable travel expenses will be assessed to the customer regardless of when a cancellation or postponement is requested (e.g.: airfare change fees). A cancellation or postponement of a scheduled onsite training date made within ten (10) days prior to the first day of the scheduled onsite training will be assessed 100% of the total cost of the scheduled onsite training. Please contact us at
Other Policies
Training Event Schedules
Class schedules are subject to change without notice based on minimum attendance requirements. Please check class schedules frequently at
Customer Travel Costs
HCS Technology Group will not be responsible for reimbursing prepaid customer travel costs. It is recommended that customers who elect to incur travel costs for an instructor-led classroom training class, schedule and purchase airfare and hotel accommodations with this in mind.
Refund Policy
Except for the cancellation policy described above, all payments and fees are nonrefundable. It is expected that students will assess the appropriateness of a training event by reviewing the course descriptions and schedules in advance of purchase or registration.
